FAQ

Frequently Asked Questions

We supply lots of different matting for the home and business in the UK and Europe. We have mats for many applications whether it’s for cleaning muddy boots in the hallway at home or a professional anti-fatigue mat for your garage or industrial business. We supply mats across various industries, including catering, hospitality, industrial, offices and many more.

As a family business customer we want you to be happy with your purchase and customer service is absolutely key to what we do. We will keep a promise and always aim to get it right first time.

Our company is The Mat Expert Ltd company number 11450228.
Registered office address

The Mat Expert
Alison Business Centre
39-40 Alison Crescent
Sheffield
S2 1AS

(please note this is not a return address)

See about us for more info.

Delivery for any mat in our online shop is free, there is no catch. We aim to dispatch mats within 3 working days if not sooner. If you need expedited delivery this can be arranged please contact us prior to buying.

Any mat that is in stock will be dispatched within 3 working days if not sooner. All mats in our online store will be delivered free.

If you have requested a personalised logo mat we will advise you separately of the lead time for delivery as this may depend on your individual requirements.

Yes we can make logo mats please see our logo mats page where we can supply branded matting for various businesses and applications. Whether showroom, retail, schools, offices and many more.

Contact us to discuss your requirements.

Need to exchange or return your mat? No problem, if the mat is unused and returned within 60 days you can exchange for a different mat or receive a full refund – no questions asked.
Prior to returning any products please complete our returns form here.
(please note our registered address does not accept returns)

When you spend long periods standing, especially on hard and cold floors you risk damage to your joints and the onset of various muscular skeletal conditions. To help avoid this damage it is advised to us an anti-fatigue mat. The cushioning an anti-fatigue provides will support your joints and muscles and help to avoid energy zapping fatigue. You can find further information about anti-fatigue mats here

Yes, we only sell mats and matting products for business and industry as well as the home. Our aim is to be the go to shop for all of your matting needs, we supply industrial matting for workshops, specialist mats and matting systems for catering, entrance and anti-fatigue mats for offices and retailers. We also sell various mats for the home – including Dirt Trapping Barrier Mats and entrance mats.

The Mat Expert is fully compliant with GDPR rules and our privacy statement can be found here.

The Mat Expert full terms of sale can be found here.

Got more questions? Contact us here