Privacy Notice

Who are we

The Mat Expert Ltd operations fall under the General Data Protection Legislation (GDPR). We will be known as the ‘Processor’ of your data as per the GDPR definition and in line with our contract.

Our address and contact details are:

The Mat Expert Ltd
Alison Business Centre
39-40 Alison Crescent
Sheffield
S2 1AS

Telephone number: 0114 383 0670
Email: accounts@thematexpert.co.uk

Please address all matters in respect of personal data for the attention of the directors Julia Lazar and Joanne Murphy on any of the the above contact details.

Your personal data and why do we need it

We may collect, process and store your data in order to facilitate an enquiry about our products or your purchase from our website. The personal data may include your name, address, email address, telephone number and bank details. We require this information to engage you as a client, to carry out services and manage our relationship with you in line with any purchase agreement or contract you have with us.

How we collect your personal data

We will collect you personal data which is provided to us by letter, email, telephone, via the contact form on our website and cookies on our website.

Managing your personal data

Your personal data will be treated as strictly confidential and will only be shared with our internal staff and with third parties where necessary to fulfil the order(s) you have engaged us to supply, for example to facilitate delivery of your order or to contact you about your order. All personal data will be processed within the UK and will be stored on servers within the UK. We

Your rights

As the ‘Controller’ of your personal data it is your right to request to view, amend, restrict the use of, or delete your personal data from our company records where it is no longer necessary to retain such data. You can do so by completing the form below or contacting us on the details provided in this Privacy Notice. We will carry out your request within 30 days and let you know when this has been completed.

How long will we keep your personal data

We will only keep your personal data for as long as necessary to fulfil the purpose we collected it for and, for the purpose of satisfying any legal, accounting or reporting requirements. By law we have to keep records of any work we have undertaken for six years for tax and record keeping purposes and these documents may include some of your personal data. After this time records will be deleted from our electronic system and any physical records will be destroyed, unless these documents are subject to an ongoing enquiry and we are required to keep these documents longer by law.

Changes to our Privacy Notice

Any changes we make to our privacy regulations will be updated in this Privacy Notice. You can obtain a copy of this document on our website at www.thematexpert.co.uk/privacy-notice or by contacting our office on the contact information provided in this notice.

This notice was last updated in July 2018.

How to make a complaint

If you would like to make a complaint in respect of the way we manage your personal data please contact one of the directors of the company on the contact information provided in this notice.

If we do not satisfactorily resolve your complaint it is your right to lodge a complaint with the Information Commissioner’s Office on one of the following details:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Fax: 01625 524 510
Email: https://ico.org.uk/global/contact-us/email/